采用案例分析和建立模型的方法, 侧重于指出签派作业的工作程序和制度的不足。在这个过程中, 对搜集到的国内各主要航空公司的签派作业案例进行归类分析, 不光关注差错发生的直接原因-人, 更重要的是关注差错发生背后的制度问题, 最后从人为因素和班组资源管理两方面提出建议和改进措施以减少签派工作的差错。

With the rapid development of China′s civil aviation industry, the fleets of airlines as well as the density of flights constantly expand.As it plays a most important role in Airlines Operation Control Centre, the Flight Dispatching is facing increasing pressure.Flight delays, alternates or returns caused by false dispatching put an impact on the operation efficiency of airlines, lowering the service level of the entire aviation industry.This paper attaches importance on the unreasonable work on procedures and systems of dispatchingapplying the methods of case study and model-building.and classifying the dispatching cases of the main domestic airlines, which not only focuses on the direct cause of errors-human, but also on the system behind the errors.At the end of this paper, suggestions and corrective actions have been put forword from the aspects of human factor and crew resources management to cut down the dispatching errors..